Accessibility statement for Colney Hatch Lane Surgery

This accessibility statement applies to https://www.colneyhatchsurgery.co.uk


This website is run by the Colney Hatch Lane Surgery. We want as many people as possible to be able to use this website.

For example, that means you should be able to:

  • use your web browser to change colours, contrast levels and fonts

  • zoom in up to 300% without the text spilling off the screen

  • navigate most of the website using just a keyboard

  • navigate most of the website using speech recognition software

  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

  • access the website using a mobile or tablet.


On sections that don’t provide technical information, we’ve also made the website text as simple as possible to understand.

AbilityNet
 has advice on making your device easier to use if you have a disability.


How accessible this website is


We know from several accessibility reports that parts of this website are not fully accessible. Many of our PDFs are not fully accessible to screen reader software. Some of these PDFs are required to access a service. Examples include:

How to register with a GP practice links to the GMS1 registration form (PDF, 156kb)

If you're having problems using these PDFs, contact your GP surgery for advice.

Some of our components are difficult to use with a keyboard or screen reader software. These include:

  • Our services carousel

  • Friends and family feedback results pie chart

  • Some of our links and images are not self-explanatory to screen reader users

  • We link to websites or software we do not own or manage and cannot guarantee their accessibility


We are actively working to address these issues as part of an ongoing programme to improve the accessibility of this website.


Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please email colneyhatchlane192@nhs.net

We’ll consider your request and get back to you as soon as possible.


Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: colneyhatchlane192@nhs.net with details of the problem you have encountered.


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Please be aware this is a live website and is constantly being updated.


Content that’s not within the scope of the accessibility regulations


PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on.

We plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. However, if there is a specific document that you would like to request in HTML format we will do our best to oblige where possible and practicable.

Any new PDFs or Word documents we publish will meet accessibility standards.

  • What we're doing to improve accessibility

We have provided guidance on accessibility and are looking to publish a service manual to better help our teams build products and services to meet the same accessibility standards.

We are considering accessibility by:

  • Making accessibility the whole team's responsibility

  • Researching with disabled users

  • Using a library of industry recommended accessible components and patterns

  • Carrying out regular accessibility audits and testing

  • Designing and building to level AA of the Web Content Accessibility Guidelines (WCAG 2.1)

We are making sure that accessibility issues highlighted in this statement are being prioritised and fixed. Measures include:

  • A principle to move away from new content being produced in PDF

  • Plans to remove or replace older PDFs with more accessible content

  • Ongoing improvements to the NHS Design System with a focus on accessibility

  • Prioritising accessibility remedial work in all new development and improvement projects

  • Working with suppliers to improve the accessibility of their products.


Preparation of this accessibility statement

This statement was prepared on 19 November 2020.

This website was last tested on 10 November 2020 by myHealthSpecialist, who performed an expert evaluation of the home page against all level A and AA success criteria of the Web Content Accessibility Guidelines 2.1. Content was selected to ensure a good representation of different templates and components were tested as well as key content and user journeys.

This website's accessibility will be reviewed on a regular basis. We will update this accessibility statement with any relevant changes.

Page last reviewed: 20 November 2020
Next review due: 20 November 2023